Who We Are
Forsyth County 911 accepts emergency calls for medical services and fire response across all Forsyth County. We dispatch fire resources from the Winston-Salem Fire Department, Kernersville Fire Department and Volunteer Fire Departments around the county. We are physically located in the Public Safety Center Complex building at 301 North Church Street. Our 35-member team answers calls and dispatches services around the clock, every day of the year.
Requirements
Telecommunicators must:
Be at least 18 years of age
Be a high school graduate or have an equivalency certificate
Be of good moral character as determined through a thorough background investigation
Have the ability to work rotating shifts that include weekends, nights and holidays
Must complete an intensive training program within the first six months
Have considerable knowledge of the locations and capabilities of available fire, rescue, and emergency medical units
Have the ability to communicate effectively emergency medical dispatch and fire dispatch protocols
Have the ability to hear and speak clearly and remain calm during emergency situations
Have the ability to make quick decisions in handling emergency situations
Have the ability follow standard operating procedures and guidelines
Have the ability to maintain effective working relationships with other employees
Preferred: One year expereince in Telecommunications or 2 years experience in a Public Safety field
Responsibilities
Telecommunicators are responsible for:
Collecting information and enter it into the Computer Aided Dispatch (CAD)
Answering emergency phone calls and non-emergency calls
Dispatching appropriate assistance (fire, rescue, ambulance)
Gaining assitance and resources from other agencies as necessary
Our Numbers in 2022
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More than
204,000Total Calls
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More than
35,000Fire Dispatches
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More than
62,000EMS Dispatches